Welcome to the Big Agnes Sales Store FAQ page! We’re here to help you with any questions about our premium outdoor gear, shipping, payments, and more. Below you’ll find answers to our most commonly asked questions.

About Our Products

What types of outdoor equipment do you sell?
We specialize in high-quality outdoor gear including tents (from 1-person to 10-person sizes), air beds, backpacking tents, bivy sacks, blankets, canopies, coolers, cots, down products, and dry bags. Our products are designed for adventurers who demand reliability in the wilderness.
How do I choose the right tent size?
Our tent sizes indicate how many people can comfortably sleep in the tent. For example, a “2 Man” tent is ideal for two people. If you prefer extra space for gear or more comfort, consider sizing up. Our backpacking tents are designed to be lightweight while our family-sized tents prioritize space and durability.
What makes your products suitable for outdoor adventures?
All our gear is selected for its durability, weather resistance, and performance in outdoor conditions. From waterproof dry bags to insulated down blankets, every product is designed to enhance your outdoor experience while withstanding the elements.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save your shipping information, and view order history.
Can I modify or cancel my order after placing it?
We process orders quickly to get your gear to you fast. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t been processed for shipment yet.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
1. Standard Shipping ($12.95): 10-15 business days via DHL or FedEx (trackable)
2. Free Shipping: 15-25 business days via EMS for orders over $50
How long does order processing take?
We process all orders within 1-2 business days. You’ll receive a tracking number once your order ships. Actual delivery time depends on your location and chosen shipping method.
Do you ship internationally?
Yes! We ship worldwide except to select remote areas in Asia and some other locations. Our carriers are experienced in international delivery of outdoor equipment.
What if my package is lost or damaged during shipping?
While rare, if your package arrives damaged or is lost in transit, please contact us immediately at [email protected] with your order number and photos of any damage. We’ll work with the carrier to resolve the issue promptly.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secure and encrypted.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information. We never store your full credit card details on our servers.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused and in original condition with all tags attached. Return shipping costs are the customer’s responsibility unless the item arrived damaged or defective.
How do I initiate a return?
Email us at [email protected] with your order number and reason for return. We’ll provide return instructions. Once we receive and inspect the returned item, we’ll process your refund to the original payment method.
How long do refunds take to process?
After we receive your return, please allow 3-5 business days for processing. Your bank may take additional time to post the refund to your account.

Contact Us

How can I contact customer service?
Our outdoor gear experts are happy to help! Email us at [email protected] for any questions not covered here. Our physical address is:
Big Agnes Sales Store
4270 Ferrell Street
Fosston, US 56542

At Big Agnes Sales Store, we’re passionate about helping you explore the great outdoors. If you have any other questions, don’t hesitate to reach out. Adventure awaits!