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Welcome to Big Agnes Sales Store (“we”, “our”, or “us”) at tentngear.com. We specialize in providing high-quality outdoor gear for adventurers worldwide. Your privacy is important to us, and we are committed to protecting your personal information while you shop for your outdoor essentials.

1. Information We Collect

To provide you with the best shopping experience for your outdoor adventures, we collect the following types of information:

  • Personal Information: When you make a purchase, we collect your name, email address, shipping address, payment information (processed securely through our payment partners), and phone number.
  • Order Information: Details about the outdoor gear you purchase, including tent sizes (1 Man to 10 Man), accessories, air beds, or other equipment.
  • Device and Usage Information: We automatically collect information about how you access our site, including IP address, browser type, and pages viewed, to improve our gear selection and your shopping experience.
  • Communication Data: When you contact our outdoor gear experts at [email protected], we keep records of those communications.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders for outdoor equipment, from compact 1-person tents to family-sized 10-person tents
  • Provide customer support for your adventure gear needs
  • Improve our product offerings and website experience for outdoor enthusiasts
  • Send you information about new products, promotions, or outdoor tips (only if you opt-in)
  • Prevent fraud and ensure the security of your transactions
  • Comply with legal requirements related to outdoor equipment sales

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

  • Payment Processors: We share payment information with secure providers like Visa, MasterCard, JCB, and PayPal to complete your transactions.
  • Shipping Providers: We provide shipping companies with your address to deliver your outdoor gear worldwide (except select remote areas).
  • Legal Compliance: We may disclose information if required by law or to protect our rights and the safety of our outdoor community.
  • Service Providers: We work with trusted partners who help us operate our website and fulfill orders, all bound by confidentiality agreements.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your adventure gear purchases are protected by:

  • Industry-standard encryption for all transactions
  • Secure servers located in the United States
  • Regular security assessments of our systems
  • Limited access to your personal information

We retain your information only as long as necessary to provide our services and as required by law. As noted in our homepage, we never store your full credit card details on our servers.

5. Your Rights

As an outdoor enthusiast shopping with us, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal requirements)
  • Opt-out of marketing communications
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact our gear experts at [email protected].

6. Cookies and Tracking Technologies

Like many outdoor gear retailers, we use cookies to:

  • Remember your preferences (like tent size interests)
  • Analyze site traffic to improve our product offerings
  • Provide personalized recommendations for your next adventure
  • Process items in your shopping cart

You can control cookies through your browser settings, though this may affect some website features.

7. International Data Transfers

As we serve customers globally (except Asia and select remote areas), your information may be transferred to and processed in the United States, where we are located at 4270 Ferrell Street, Fosston, US 56542.

8. Children’s Privacy

Our outdoor gear is designed for all ages, but our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy as we expand our outdoor product line or when regulations change. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about your privacy while shopping for your outdoor adventures, contact our gear experts:

Email: [email protected]
Mail: Big Agnes Sales Store, 4270 Ferrell Street, Fosston, US 56542

Now that you understand how we protect your privacy, why not continue browsing our adventure-ready gear? The wilderness is calling!