At Big Agnes Sales Store, we’re committed to getting your outdoor gear to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two shipping methods to get your adventure gear to you:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after shipment
  • Free Shipping (orders over $50): Shipped via EMS with delivery in 15-25 business days after shipment

International Customers Note: We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or duties.

Returns & Exchanges

We want you to love your outdoor gear as much as we do. If something isn’t right, we’ll make it right.

Return Policy Overview

  • Return Window: 15 days from receipt of your order
  • Condition: Items must be unused, unwashed, with tags attached and in original packaging
  • Proof of Purchase: Required for all returns

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Air beds that have been inflated or used
  • Bivy sacks showing signs of use
  • Down products (blankets, sleeping bags) that have been unpacked from their original compression sacks

How to Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our gear experts at [email protected] with:
    • Your order number
    • Details about your return/exchange request
    • Photos if the item is damaged
    Use this subject line: Return Request – Order #[Your Order Number]
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA number
  3. Package Your Item: Use the original packaging if possible
  4. Ship Your Return: Send to:
    Big Agnes Sales Store
    Returns Department
    4270 Ferrell Street
    Fosston, US 56542

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, mark packages as “Returned Goods” to avoid customs fees.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timing:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your gear arrives damaged:

  1. Contact us immediately at [email protected] with photos
  2. We’ll arrange a replacement or refund at no additional cost
  3. In some cases, we may provide a prepaid shipping label for return

Have Questions?

Our outdoor specialists are happy to help at [email protected].

Now get back to planning your next adventure – we’ll handle the logistics!