Term and Conditions

Last Updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, excluding certain remote areas and parts of Asia. You must be at least 18 years old or have parental consent to make purchases.

1.2 Content Ownership

All content on tentngear.com, including text, images, logos, and product designs, is the property of Big Agnes Sales Store and protected by intellectual property laws. Unauthorized use is prohibited.

2. Products and Services

2.1 Product Descriptions

We specialize in high-quality outdoor gear including tents (1 Man to 10 Man), accessories, air beds, backpacking equipment, canopies, coolers, and down products. While we strive for accuracy, product colors may vary slightly due to monitor differences.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email with tracking information once shipped.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL/FedEx, delivery in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivery in 15-25 business days after shipment

4.2 International Orders

International customers are responsible for any customs fees or duties. We cannot ship to certain remote areas and parts of Asia.

4.3 Delivery Issues

Please inspect packages upon delivery. Report any damage within 48 hours to [email protected] with photos.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of receipt if items are:

• Unused and unwashed
• With original tags attached
• In original packaging

5.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Used air beds or bivy sacks
• Down products unpacked from compression sacks

5.3 Return Process

To initiate a return:

1. Email [email protected] with your order number and reason for return
2. Wait for approval and RMA number
3. Ship to: Big Agnes Sales Store Returns Department, 4270 Ferrell Street, Fosston, US 56542

Return shipping costs are the customer’s responsibility unless the return is due to our error.

5.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining the confidentiality of your login information.

6.2 Prohibited Activities

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of the website
• Provide false or misleading information

7. Liability Limitations

Big Agnes Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Errors or omissions in product information
• Delivery delays beyond our reasonable control
• Proper use and maintenance of products after purchase

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect and use your information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated revision date.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of [Your State], USA.

11. Contact Us

For questions about these Terms and Conditions, please contact us at:

Big Agnes Sales Store
4270 Ferrell Street
Fosston, US 56542
Email: [email protected]